Terms and Conditions

By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

Our store is hosted on Shopify. They provide us with an online e-commerce platform that allows us to sell our products and services to you. You also agree to Shopify terms and conditions and Privacy Policy.

This website is operated by Dilzar Pty Ltd (T/A Silkoh™). Throughout the site, the terms “we”, "Site", "website", “us” and “our” refer to Silkoh™. We offer this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time, without prior notice. Your continued use of our website after any changes to these terms and conditions shall constitute your acceptance of such changes.

Entire Agreement

These terms and conditions, together with our Privacy Policy and Shipping & Return Policy, constitute the entire agreement between you and us regarding the use of our website and the purchase of our products.

Intellectual Property

All content and materials available on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of our company or our content suppliers and is protected by Australian and international copyright laws.

Use of Site

Our website is intended for personal and non-commercial use. You may not use any software, robots, spiders, or other automatic devices or processes to access, monitor, or copy any content from our website. You may not use our website to transmit any illegal, threatening, defamatory, obscene, or other inappropriate material.

Product Descriptions

We make every effort to ensure that the products displayed on our website are described accurately. However, we do not guarantee that the descriptions, colors, or other content available on our website are accurate, complete, reliable, current, or error-free. If you are not satisfied with a product you receive, please refer to our return policy.

Orders

By placing an order through our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

Payment and Shipping

We accept all major payments such as credit card, PayPal, and other approved methods through Shopify secure platform. All prices are in US dollars and in local currency where you reside. All prices are subject to change without notice. We are not responsible for any customs fees or duties that may apply to international orders. Shipping costs and delivery times vary depending on the destination and shipping method selected. Please refer to our Shipping and Return Policy for accurate information.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt for a full refund, minus any shipping and restocking fees. Please refer to our Shipping and Return Policy for accurate information.

Limitation of Liability

WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING THE CONTINUITY, TIMELINESS, SECURITY, OR ERROR-FREE OPERATION OF OUR SERVICE. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF THE RESULTS RECEIVED VIA THE USE OF THE SERVICE. YOU ACCEPT THAT WE MAY SUSPEND THE SERVICE FOR AN EXTENDED AMOUNT OF TIME OR CANCEL IT AT ANY MOMENT, WITHOUT PRIOR NOTIFICATION TO YOU. YOU EXPRESSLY ACKNOWLEDGE THAT YOUR USE OF THE SERVICE, OR INABILITY TO UTILIZE IT, IS ENTIRELY AT YOUR RISK. EXCEPT AS EXPRESSLY STATED BY US, THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU VIA THE SERVICE ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

SILKOH, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, REGARDLESS BECAUSE CERTAIN STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF RESPONSIBILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE EXTENT PERMISSIBLE BY AUSTRALIAN LAW.

Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS OUR COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS FROM AND AGAINST ALL CLAIMS, LOSSES, EXPENSES, DAMAGES, AND COSTS, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM YOUR USE OF OUR WEBSITE OR THE PURCHASE OF OUR PRODUCTS.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising from your use of our website or the purchase of our products shall be brought exclusively in a court of competent jurisdiction located in Australia.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and share your information. By using our website, you consent to our Privacy Policy.

Warranty

We stand behind the quality of our products and offer full refund in case of any claim against quality of products. If you believe your product is not what we advertised and promised, please refer to our Shipping and Return Policy for accurate information.

Product Availability

We make every effort to keep our website up-to-date with accurate information about product availability. However, due to high demand or unexpected circumstances, we may occasionally be unable to fulfill an order. If this occurs, we will notify you as soon as possible and offer a suitable alternative or a refund.

User Content

You may have the opportunity to submit user-generated content, such as reviews or photos, on our website or social media channels. By submitting this content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

Prohibited Uses

You may not use our website for any unlawful or unauthorized purpose, including but not limited to copyright infringement, fraud, or the transmission of viruses or other harmful code. You may not attempt to interfere with or disrupt the operation of our website or any network or service connected to our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites or services. You access these third-party websites or services at your own risk.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

COMPLIMENTS, COMMENTS & COMPLAINTS

If you have any further questions or concerns about our terms and conditions, please do not hesitate to contact us at info@silkoh.com. We appreciate your business and look forward to serving you.