Frequently Asked Questions - Silkoh Orders

We have created a quick FAQs to help you understand things quickly. Please ensure to go through our Shipping Policy and Returns Policy as well. Feel free to reach out via Contact Page for any other questions.

Q: How long does it take for my order to be delivered?

A: Our global average delivery times usually range between 7-14 days (excluding weekends, custom holds, and public holidays). However, the delivery times may vary depending on factors such as flight schedules, weather conditions, customs, COVID restrictions, and other variables beyond their control.

Q: What is the order processing time?

A: Our typically takes 1-3 days to process an order (excluding weekends, public holidays, and time of the order). For example, if you place an order on a Friday afternoon, their team will start processing it on Monday morning.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the Our website.

Q: What happens if I need to change my shipping address?

A: If you need to change your shipping address, please contact Our customer service as soon as possible. They will do their best to accommodate your request, but they may not be able to do so if your order has already been shipped.

Q: What happens if I don't receive my order?

A: If you don't receive your order within 14 days of the shipping confirmation date, please contact Our customer service. They will investigate the matter and work with you to resolve the issue.

Q: Do you ship internationally?

A: Yes, we ship internationally to most countries. However, there are some countries and regions where they are unable to ship to. Please check their shipping policy page for a list of countries and regions where they ship to.

Q: How much is shipping?

A: Shipping costs vary depending on the destination country and the weight of the package. You can calculate the shipping cost for your order on the Our website.

Q: What are your customs and duties policies?

A: We are not responsible for any customs or duties charges that may be incurred on your order. Please contact your local customs office for more information about customs and duties charges.

Q: Can I return or exchange my order?

A: Yes, We offer a 30-day return and exchange policy. For more information, please visit their returns and exchanges page.

Q: Where is Silkoh located?

A: We are based in sunny Melbourne, Australia but our reach is global.

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