T's & C's

SILKOH intend on offering you the simplicity of shopping online, making your shopping experience as easy, enjoyable and rewarding as possible. Access to and use of this website and the products and services available throughout are subject to the following terms and conditions.

PAYMENT

SILKOH supports payments via PayPal, Visa, Master Card and American Express.

DELIVERY

SILKOH is based in Melbourne, Australia and ships world wide.

We aim to dispatch all online orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery time is determined by the carrier (Australia Post & e-Parcel Couriers) and we hold no responsible for any delays caused after dispatch.

EXCHANGE POLICY

An exchange or credit note (online coupon) is available on all full priced items within 7 days of purchase only. In store purchases must be exchanged in store & online purchases must be exchanged online.

You must have a proof-of-purchase receipt and all items must be in new and unused condition with original tags and packaging*

You must indicate your intention to exchange within 7 days of the date of delivery and return the item to us within 7 days of receiving the purchase in order for a return or exchange to be made. SILKOH will determine weather this is granted.

Credit note online coupons are valid for 3 months. Please choose carefully as we do NOT offer refunds. Strictly NO exchange on sale/discounted purchases.

*PLEASE NOTE: For hygiene reasons, we do not offer exchange on earrings.

LAY-BY POLICY - IN STORE ONLY

$100 minimum purchase & a 30% deposit
at the time of lay-by. The balance must be paid in full within 3 months.

Strictly no changes, refunds, or exchange on lay-by purchases.

GIFT VOUCHERS - IN STORE ONLY

Gift Vouchers are redeemable in store only
and are valid for 12 months. Not redeemed for cash.

REGISTRATION

SILKOH is committed to protecting the privacy of our site visitors and customers. All personal details obtained will be used only when necessary to assist us in responding to your inquiry, request, comment or purchase. Our privacy policy ensures your data will not be provided to any other organisation.

COPYRIGHT

Copyright © 2017 SILKOH. All rights reserved.
By placing an order with SILKOH, you agree to the above terms and conditions.

CUSTOMER PRIVACY

We take your privacy and security very seriously, SILKOH will only collect and store information about you that is necessary to assist us in responding to your inquiry, request, comment or purchase. Our privacy policy ensures your data will not be provided to any other organisation. You have the option to cancel this service at any time.

ONLINE SHOPPING SECURITY

Your credit card information passes through a secure firewall to the transaction server of our trusted banking partner the National Australia Bank. No personal information will be given to third parties without your consent.